In our “customer-first” approach to design and technology, we don’t just obsess about the customers’ purchase experience, we also must think through the various tools and features that help our clients deliver great customer service.

Big picture, we’re all in the hospitality industry here – the less pain-in-the-behind to saying “yes” to reasonable requests, the easier your jobs and the happier your customers. It’s a virtuous cycle of wins.

Right now happens to be a prime time for thinking about order edits. Spring releases have either just wrapped or are on the horizon. Weather events are common. When orders are in, but wines aren’t yet shipped, ‘tis the season for post-order changes. Let’s dive into a few common scenarios where order editing becomes crucial.

Adding to an existing order

Provided available inventory and no compliance limits, adding to an order should be an easy (enthusiastic!) yes. No secondary orders are necessary in the Offset world, adding products is swift and simple, automatically adjusts shipping rates appropriately, maintains the order as one shipment, and clearly communicates the change to the customer.

Click through an interactive demo of order editing in Offset Commerce.

We think through the entire order journey for both admins and customers, and aim to make tackling them as smooth as possible for everyone they touch.

Delivery modifications

Once shipping season is on the horizon, it’s common for a customer to want to change where their wine is being sent, or upgrade to expedited shipping. Our system supports delivery modifications, and will automatically adjust taxes and shipping accordingly.

Bulk edits

We’re always partnering with nature in wine, and shipping is no exception. When weather events arise, our Bulk Edit tools allow for swift and thorough updating for both your records and your customers.

These are just the greatest hits of the various edits that arise – and that you can make – in Offset Commerce. In designing for these challenges, we think through the entire order journey for both admins and customers, and aim to make tackling them as smooth as possible for everyone they touch. Order editing can truly feed the happiness cycle between you and your customers, and just as we wrote about in our previous article Why Have We Doubled Down on Allocation?, we’re able to tackle this level of nuance because our business model and our ethos is dependent on it.